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Sunday, December 5, 2010

Gain a competitive edge with AtLast Rapid Returns. A cost effective and convenient returns solution for ecommerce.

DENVER, October 19, 2010- AtLast Fulfillment, one of the most respected names in ecommerce third-party fulfillment services, today announced its new returns management technology “AtLast Rapid Returns”. With AtLast Rapid Returns customers can drop off the package at their local Post Office™, personal mailbox or request a free pickup online from the U.S. Postal Service.

“In today’s competitive business environment, managing the returns process in a timely, customer-oriented fashion can be a highly strategic way to improve the customer buying experience.” Says Ted Tanner Founder. “In fact, 75 percent of consumers say a simple returns policy is a deciding factor in their shopping behavior.1 A convenient returns solution provides an opportunity for businesses to increase customer retention, minimize the impact of returns on profits, and maximize and extend the value of goods sold. With AtLast Rapid Returns customers have no out of pocket costs and can simply detach the prepaid, pre-addressed return label from their order, affix it to their package, and leave it for free pickup at their home or office.”

Our Rapid Returns label can be dynamically generated during shipping and included in the package, after the sale online through our returns management web service or generated by a customer service representative (CSR) and emailed to the customer. The label includes barcodes that provide immediate visibility to the customer and merchant throughout the entire return chain.

AtLast partnered with FedEx to retrieve packages from the nearest local Post Office location and deliver them to one of our bicoastal facilities. AtLast customers get immediate visibility into the customer and product information on the return that they can use to address their customers’ exchange and credit needs and communicate with their customers to eliminate costly additional inquires. With AtLast Rapid Returns, companies can quickly enhance their customers’ experiences, which in turn increase customer satisfaction and loyalty, repeat purchases and higher profitability.

By having complete visibility to all customer and inventory return information at an early stage can reduce spikes in the workload, better plan for warehouse space, eliminate customer inquiries to the call center and provide faster restocking and resale of merchandise. After AtLast scans and inspects the returned packages, they are aggregated, palletized, and shipped directly back to the merchant. This process reduces the number of times return packages are handled and drastically reduces cycle time and cost.

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